Privacy Policy

Introduction

beatinluwk B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our store, use our services, or interact with our website at beatinluwk.top.

As a company operating in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This policy applies to all personal data processing activities conducted by beatinluwk.

Data Controller

beatinluwk B.V. is the data controller for the personal data we process. Our contact details are:

Data Collection

The data we collect includes personal information that you provide directly to us and information we collect automatically when you use our services. We collect this information to provide you with our grocery and food services, process transactions, and improve your experience with beatinluwk.

Information You Provide

• Contact information (name, email address, phone number)
• Communication preferences
• Feedback, inquiries, and support requests
• Catering and special order details
• Payment information (processed securely by our payment providers)

Information We Collect Automatically

• Website usage data (pages visited, time spent, clicks)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Location data (if you enable location services)

How We Use Your Information

We explain how we use your information in this section to provide transparency about our data processing activities. The use of your data is based on legitimate legal grounds under GDPR, including contract performance, legal compliance, legitimate interests, and your consent where required.

Service Provision

• Processing and fulfilling your orders and special requests
• Providing customer support and responding to inquiries
• Managing catering services and custom orders
• Processing payments and managing transactions

Communication

• Sending service-related communications
• Responding to your questions and feedback
• Providing information about our products and services
• Notifying you of important updates or changes

Business Operations

• Improving our products, services, and customer experience
• Analyzing website usage and performance
• Ensuring security and preventing fraud
• Complying with legal obligations and regulations

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To provide our grocery services, process orders, and fulfill our obligations to you
• Legitimate Interests: To improve our services, ensure security, and conduct business operations
• Legal Compliance: To comply with applicable laws, regulations, and legal requests
• Consent: For marketing communications and certain cookies (where required)

Data Sharing

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted vendors who help us operate our business (payment processors, website hosting, etc.)
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Protection: To protect our rights, property, or safety, or that of our customers or others
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. Our retention periods are based on:

• Customer Data: Retained while you are an active customer and for up to 7 years after your last interaction for legal and business purposes
• Transaction Records: Retained for 7 years in accordance with Dutch accounting and tax laws
• Marketing Data: Retained until you withdraw consent or request deletion
• Website Analytics: Anonymized after 26 months

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@beatinluwk.top or +31 207411386. We will respond to your request within one month.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing through certified providers
• Regular backups and disaster recovery procedures

International Transfers

We primarily process data within the European Union. If we transfer personal data outside the EU/EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules or certification schemes

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website usage. For detailed information about our cookie practices, please see our Cookie Policy.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law: